1. Overview
This Refund Policy governs purchases of studies from SegFlow AI LLC. Studies are one-time purchases: you buy one study at a time. There is no recurring charge and nothing to cancel.
2. Charges
The fee for a study is charged when you submit that study to run, at the price shown at checkout. The free revision described in Section 2.2 of the Terms of Service is included in that fee and is never charged separately. A free-study code covers one study, carries no cash value, and is not refundable or exchangeable for cash.
3. Refunds We Issue
We refund, in full:
- a duplicate charge, or a charge made in error;
- a study we could not deliver — if a study cannot be produced, we cancel it and refund the fee.
We may also refund, at our discretion, a study that was delivered materially incomplete because of an error on our side that the included free revision does not fix.
4. What Is Not Refundable
- Dissatisfaction with the estimates. AI Outputs are estimates, as described in our Disclaimer, and a difference of professional opinion about an estimate is not a defect.
- A change of mind after a study has started running. The work is done at that point.
- A study delivered as described.
- Termination of an account for breach of the Terms of Service or the Acceptable Use Policy.
5. How to Request a Refund
Email admin@segflowai.com within 30 days of the charge with your account email and the study number, and tell us what went wrong. We will review and respond within 5 business days. Approved refunds are returned to the original payment method within 10 business days.
6. Price Changes
We may change prices at any time. A change applies only to studies submitted after it takes effect; the price shown at checkout is the price you pay for that study.
7. Chargebacks
If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us directly, we reserve the right to suspend your account immediately pending resolution. We encourage you to contact us first at admin@segflowai.com so we can resolve billing concerns directly.
8. Closing Your Account
To close your account, email admin@segflowai.com. Closing an account cancels nothing and stops no future charge, because there is no recurring charge; it ends your access and starts the deletion timetable in Section 11 of the Terms of Service and Section 5 of the Privacy Policy. Download the deliverables you want to keep first.
9. Contact
For billing questions or refund requests, contact us at admin@segflowai.com.